Corporate Culture Promotion - Communication Section | Open Emotional Hotline to Strengthen Communication and Interaction

Time:

2024-11-12

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Empathy is a way to approach the hearts of others and serves as a lubricant for harmonizing relationships between people. We should think from others' perspectives, be kind to others, maintain an optimistic outlook, offer help, be humble and sincere, and show respect and understanding in order to reach the other side of heartfelt communication.

Empathy is a way to approach the hearts of others and serves as a lubricant for harmonizing relationships between people. We need to think from others' perspectives, be kind to others, maintain an optimistic attitude, offer help, be humble and sincere, and respect and understand each other to reach the other side of spiritual communication.

We need to accurately understand others' emotions, establish shared emotional experiences, and create a state of resonance. We adhere to three principles: timely communication, accurate information, and strict control of the amount of information transmitted. We master structured listening methods, which include receiving facts + feeling emotions + understanding the other party's expected actions. We also master various situational communication methods, such as accepting others, learning to report and provide feedback, seeking advice and consultation, proposing and persuading, and handling disagreements, to build management communication skills and make communication smoother.